Today, July 23rd 2014, we launched our ‘Year 1’ report celebrating the first year of our new integrated Crosscare Information & Advocacy Services. Crosscare Information & Advocacy Services is composed of 3 projects – Housing & Welfare Information, the Migrant Project and the Refugee Service. The projects came together in February 2013 to provide co-ordinated services from a ‘one stop shop’ drop-in centre at 2 Sackville Place, Dublin 1.
From February 2013 to February 2014, Crosscare Information & Advocacy Services worked with over 5,000 people. The main issues people presented to our service with were social welfare issues (30%), immigration status issues (25%), homelessness (19% at risk, 12% homeless) and no income (14%).
This report is an overview of the first 12 months of the 3 projects working together. It describes the work we do, the outcomes we achieve and the experiences of the people who use our services. It also identifies key challenges we and our service users face in 2014 and beyond.